Effective March 28, 2025
The 20/29 Collective: Privacy Policy
At The 20/29 Collective, operated by Mekayla Endeavors, LLC (‘The 20/29 Collective’, ‘we’, ‘us’, or ‘our’), we are committed to protecting the privacy of our members (‘you’ or ‘your’).
This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access and use our membership community and platform (currently hosted on Heartbeat.chat) and related services (collectively, the ‘Services’).
This Privacy Policy is intended to provide you with a clear understanding of our data processing practices. By using our Services, you consent to the practices described in this policy. If you have any questions or concerns, please contact us using the information provided below.
Information We Collect
We collect various types of information to provide and improve our Services, including:
- Information You Provide Directly: When you register for membership, create your profile, participate in community discussions, or otherwise interact with our Services, you may provide us with personal information such as your name, email address, contact details, professional affiliations, and any other information you choose to share.
- Usage Data: We automatically collect certain information about your interaction with our Services, including your IP address, browser type, device information, operating system, referring URLs, pages visited, and the dates and times of your access. This data helps us analyze trends, administer the Services, and gather broad demographic information for aggregate use.
- Cookies and Similar Technologies: We utilize cookies, web beacons, and other similar technologies to enhance your experience, personalize content, and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and track your activity. You can manage your cookie preferences through your browser settings.
- Payment Information: If you subscribe to a paid membership or other services, we collect necessary billing and payment information. This information is processed by our secure third-party payment processor (Stripe), and we do not directly store your complete payment card details. Please refer to Stripe's Privacy Policy for details on their data handling practices.
How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing the ServicesL: To create and manage your membership account, facilitate your participation in the community, and deliver the features and benefits of The 20/29 Collective.
- Communication: To communicate with you regarding your membership, service updates, important announcements, respond to your inquiries, and provide customer support.
- Personalization: To personalize your experience within the Services, including tailoring content, recommending connections, and suggesting relevant resources and events.
- Service Improvement: To analyze usage patterns and trends to understand how our Services are being used, identify areas for improvement, and develop new features.
- Marketing and Promotion (with Consent): With your consent where required by applicable law, we may send you promotional communications about The 20/29 Collective, special offers, and other information that may be of interest to you. You have the right to opt out of receiving marketing communications at any time.
- Security and Compliance: To monitor and enforce our Terms of Membership, Rules & Guidelines, and Code of Conduct, to prevent fraudulent activities, and to comply with applicable legal obligations.
How We Share Your Information
We may share your information with third parties in the following limited circumstances:
- Service Providers: We engage third-party service providers to perform various functions necessary for the operation of our Services, such as hosting, payment processing, analytics, email delivery, and customer support. These providers have access to personal information only to the extent necessary to perform their services and are obligated to maintain its confidentiality and security.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Legal Requirements: We may disclose your information if required to do so by law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred to a successor entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.
- Community Features: Information you voluntarily share in public areas of the Community Space (e.g., discussion forums, member profiles) will be visible to other members of The 20/29 Collective. Please be aware when disclosing personal information in these areas.
Your Rights and Choices
You have certain rights and choices regarding your personal information:
- Access and Correction: You can access and update your profile information within your membership account. If you need assistance accessing or correcting other personal information we hold about you, please contact us at the information provided below.
- Cookie Preferences: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including accepting or rejecting them.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
- Data Subject Rights (as Applicable): Depending on your jurisdiction, you may have additional rights under applicable data protection laws, such as the right to request deletion or restriction of processing of your personal information, and the right to data portability. To exercise these rights, please contact us. We will respond to your request in accordance with applicable law.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will take reasonable steps to securely delete or anonymize it.
Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by The 20/29 Collective. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
Children's Privacy
The 20/29 Collective is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. We encourage you to review this Privacy Policy periodically for any updates. The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of the Services after the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mekayla Endeavors, LLC
Email: mekayla.endeavors@gmail.com.
